Adding a chatbot to your website is a smart move if you want to improve customer service, increase customer engagement, and drive conversions. And the good news is, it's not as difficult as you might think.

Before you create a chatbot, it’s important to identify its purpose or use case. You need to figure out what type of information your customers are looking for and what their pain points are. This will help you design a chatbot that provides relevant information and meets their needs.

Once you've identified the purpose of your chatbot, the next step is to choose a chatbot building platform. There are many chatbot building platforms available – like Leadoo, Intercom, and Tidio. But if you're looking for an easy, no-code platform to begin with, you can try Serviceform's Chatbot.

Now it’s time to design your chatbot. You can use the platform’s drag-and-drop interface to create the chatbot’s flow and define responses to customer queries. Make sure your chatbot has a personality and tone that aligns with your brand’s voice and values. For more information, check out our integrations page for all the different sites you can integrate Serviceform's Chatbot with.

Once your chatbot is designed, the next step is to integrate it with your website. Most chatbot building platforms provide an easy-to-use plugin you can add to your website. Simply copy and paste the code on your website, and your chatbot will be live and ready to go.