How to set live chat hours?

Learn how to set live chat hours and manage customer expectations while enhancing your customer support efforts.

Customer support is critical to the success of any business. One of the best ways to provide excellent customer support is through live chat.

But it's not enough just to have a live chat feature on your website. You need to ensure it's available when your customers need it. That's why it's crucial to set live chat hours.

With Serviceform's Live chat, setting live chat hours is easy. You can do it right from the dashboard of your account. Simply log in to your Live chat account, select the dates and times you want the live chat to appear, and set the time zone. It's that simple!

By setting live chat hours, you ensure there's always an agent available to handle customer queries during business hours. This helps improve customer satisfaction and loyalty as customers appreciate timely responses.

But what about outside business hours? You don't want customers to be frustrated by seeing a live chat widget they can't use. That's where the ability to remove the live chat from the website comes in. By setting the live chat to automatically disappear outside business hours, you ensure customers aren't left in the cold.

Setting live chat hours is an essential part of providing excellent customer support. With Serviceform's Live chat, it's easy to do, and it ensures your customers always have access to the support they need. So sign up for a free account and start using live chat to improve your customer support today!

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