Serviceform

— Human support

The complete live chat app,
for every team and device.

Website chat, email, WhatsApp and Instagram in one inbox, answered from web, desktop and the iPhone and Android apps. Mira drafts the reply, your team approves, and failover rules make sure no message waits.

Contact us Try for free

Used by support and sales teams across Europe.

app.serviceform.com/inbox
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Used by 1500+ websites
01

AI-suggested replies

Every incoming message comes with three ranked answers, drafted from your knowledge base. One click to send.

02

Folder and failover rules

Folder rules sort every conversation, and failover rules reassign it the moment the first owner is away. Nothing slips.

3.4×

faster first response

Teams using the AI co-pilot reply more than three times faster than typing from scratch.

03

Email and social in one place

Web chat, email, WhatsApp, Instagram and Facebook land in the same inbox, one thread per customer.

04

Apps for every device

Native iPhone and Android apps, plus desktop and web. Answer at your desk or on the move.

AI co-pilot

Your team replies three times faster.

Every incoming message arrives with three ready answers, ranked by how well they fit and drafted from your own content. Your agent picks the best one, tweaks it if needed, and sends. The slow part of live chat, typing the same answers all day, is gone.

  • Three ranked replies on every message, grounded in your content
  • One click to send, or edit before it goes
  • New agents sound like your best ones from day one
EB

Emma Berg

Web chat · live now

AI co-pilot
Hi! Do you have the Trail 42 in a size 42?

Suggested replies

Best match

Yes! The Trail 42 is in stock in your size. Want me to reserve it?

Good

We have it in stock. Shipping is free and arrives in 2 days.

Fallback

Let me check that for you, one moment.

One click to send, or edit first Send

One shared inbox

Email and social, in one inbox.

Web chat, email, WhatsApp, Instagram and Facebook all land in the same place, one thread per customer with full history. Folder rules sort the queue and failover rules reassign anything left waiting, so the right person always picks it up.

  • Every channel in one queue, not seven apps
  • Folder rules and failover rules route each chat automatically
  • Full conversation and order history follows the customer
See the shared inbox

Web, desktop and mobile

Answer from your pocket or your desk.

Run live chat from the browser, the desktop app, or the native iPhone and Android apps. Mira handles routine questions around the clock in the customer's own language, and hands over to the right person with the full thread attached the moment a human is needed.

  • Native iPhone and Android apps, plus desktop and web
  • Routine questions resolved 24/7 without a human
  • Clean handover with full context when it matters
Meet Mira AI

Mira

Typically replies instantly

×
Hi! Is the Pegasus 41 back in stock?
Yes — back in your size (42) today. Want me to hold a pair for 30 min?
Yes please 🙌
Write a message…

Built for one, ready for a hundred

Everything live chat needs, in one app.

From a solo founder answering every chat to a hundred-seat support team, it is the same app: conversation, routing, automation and the customer data behind it.

  • Chat anywhere

    A fast, branded chat widget on every page, answered from web, desktop and the iPhone and Android apps.

  • One inbox

    Email, WhatsApp, Instagram, Facebook and web chat in one shared inbox, one thread per customer.

  • Rules and AI

    Folder and failover rules route every chat, and Mira resolves the routine ones around the clock.

  • One to a hundred

    Macros, roles, team routing and SLA tracking when you scale, and just as easy for a single user.

Saka Finland

Customer story · Saka Finland

Filling out a form takes more effort. Chat makes it easier for the customer to start the conversation.

2×
more website leads
5/5
customer experience rating
2021
working with Serviceform since
Read the story

— Proof

Loved by 1500+ websites.
The brands you already buy from.

Real revenue lifts, every quarter, on every continent.

StockmannRenaultPeugeotRe/MaxInterfloraMaskuVeke
  • Masku case study

    Masku

    “When order details are retrieved and presented to the customer automatically, the same order-related questions no longer reach customer service. This has significantly reduced the daily workload."

    1000+ Average number of leads generated
    Read the case study →
  • RE/MAX case study

    RE/MAX

    “Serviceform will help you get more out of your website. We were able to consistently get 100-150 leads per month with Serviceform. That's a 100% increase from what we used to get!”

    Read the case study →
  • Gedauto case study

    Gedauto

    “Since we started using Serviceform chatbots, we’ve seen a significant change in the way customers contact us. The ability to gain more detailed insights into leads has allowed us to better understand their needs and optimize customer lifecycles.”

    50K In interest
    Read the case study →
In partnership with
  • NVIDIA Inception
  • Google Cloud Partner
  • Meta Business Partner
Reviewed on
  • Award & certification badge 1
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  • Award & certification badge 9

— Hosted in Europe

European by default.

Your customer data stays where it belongs. We run on EU infrastructure, with no subprocessors outside the EU. Compliance is not a feature you turn on.

  • EU data centres

    Every byte hosted in the European Union. Frankfurt, Helsinki, Dublin. Not "available in EU." Just EU.

  • GDPR by default

    Data processing agreement signed on day one. Right to erasure, portability and access wired into the platform.

  • No cross-border data

    No US subprocessors. No grey-zone analytics. Your customer data does not leave the EU.

— Behind Serviceform

Built in Europe 🇪🇺. With humans.

Offices in Turku, Stockholm, Barcelona, London and Sri Lanka. A real team, in your timezone, shipping every week and building with you.

— Free analysis

Is live chat closing sales, or just chatting? Let's find out.

Book a free 20-minute call with Daniel. We go through your website and live chat together, so you see exactly where you are leaving money on the table.

Book a free analysis Reply within one business day

Real talk, no fuss. No slide decks, no pressure to buy.

Daniel Aguilón, Country Manager, Serviceform
Daniel Aguilón Country Manager, Serviceform