Approved Business API
Verified sender, green tick, broadcast lists. We handle the Meta paperwork for you.
— Messaging
Your customers are already on WhatsApp.
Why aren't you?
69% of people would rather message a company than email or call it. Serviceform is the one platform to sell, support and automate on WhatsApp, so the channel they already prefer becomes your best one for revenue.
app.serviceform.com/inbox
Search conversations… Ticket #4821 created
- EBEmma Berg nowWhatsApp New ticketBoots arrived damaged — replacement requested
- JRJuan Rosado 10:24Email Necesito ayuda con mi pedido del fin de semana…
- MGMaria Garces 10:18Live chat Hola, quisiera devolver un par de zapatos…
- RCRuben Cobo 09:51WhatsApp ¿Cuándo vuelve a estar disponible el modelo Karhu?
S Serviceform online
TODAY
🔒 Messages are end-to-end encrypted.
📷 boots.jpg
My boots arrived damaged 😕 9:40 So sorry, Emma. I can see the damage. I've logged it for our team. 📦 9:40 ✓✓
Ticket #4821 created. A replacement ships today, free of charge. ✅ 9:41 ✓✓
Message
Approved Meta Business Partner. 500+ WhatsApp deployments across 30+ countries.
Order tracking on WhatsApp
"Where is my order?" answered in real time, with the link to track. No more tickets to your support team.
24/7
on the channel they check most
WhatsApp open rates beat email by 5x. Order-status questions resolve in seconds.
Cart recovery that works
Catches abandoned carts within 30 minutes. Sends the friendly nudge. Recovers the order.
Two-way: AI + your team
AI handles the routine. Your team picks up the rest, with full conversation history.
Why WhatsApp
Customers would rather message you.
Asked how they want a company to reach them, people pick WhatsApp first, far ahead of email, phone or SMS. Most are already on it many times a day. It is not another channel to manage. It is the one your customers already prefer.
- 69% prefer WhatsApp over email, phone and SMS for service
- You capture the customer's number, so you can follow up anytime
- Notifications cut through where email gets buried
- They reach you even after they leave your site, around the clock
How would you rather a company reach you?
- WhatsApp 69%
- Email 19%
- Phone 13%
- SMS 0%
Serviceform audience poll · 352 responses
One shared inbox
Connect WhatsApp to your ticketing.
Every WhatsApp chat lands in the same inbox as your email, live chat and social. Your team picks it up, assigns it and closes it, all in one place. Nothing sits unread on someone's personal phone.
- One queue for every channel, not seven apps
- Assign, tag and close like you would an email
- Full conversation history follows the customer
Mira AI
Add AI that actually answers.
Mira answers from your own knowledge base, so replies sound like your business, not a generic bot. Customers can send a photo and it recognises the product. They can leave a voice note and it understands. It tracks live orders with a carrier link, replies in the customer's own language, and hands the chat to your team the moment a human is needed.
- Answers grounded in your knowledge base
- Reads product photos customers send
- Understands voice messages, not just text
- Live order tracking with a carrier link
- Replies in the customer's own language
- Hands off to your team whenever needed
Nike Store
online
Do you have size 42 in this? 14:32 Yes, we do! ✅ Want me to reserve a pair? 14:32 ✓✓
Campaigns
Run WhatsApp Campaigns they actually read.
Email gets ignored. WhatsApp gets opened. Send a launch, an offer or a reminder to your whole list and reach read rates above 90%, where email rarely passes 20%. Same message, far more eyes on it.
- 90%+ read rate, against roughly 20% on email
- Segment by what customers bought or asked for
- Replies come straight back to your shared inbox
Broadcast
2,480 recipients
SPRING SALE · -20%
Delivered to 2,480 · read by most within the hour
Read rate
92% vs ~20% email
One platform, not seven tools
Everything WhatsApp can do, in one platform.
Communication, support, automation, tracking and the data behind it. Not five apps to stitch together, one platform proven across 500+ WhatsApp deployments.
- Communicate
Business API, verified sender and a chat button on your site. Customers start the conversation; the Meta paperwork is handled for you.
- Support
Every WhatsApp chat in one shared inbox with email and live chat. Your team and AI answer together, with full history.
- Automate
Cart recovery, instant FAQ answers and smart routing that run day and night, so routine questions never wait for a human.
- Track
Live order status with a carrier tracking link, answered right in the chat. Far fewer "where is my order" tickets.
- Data
Every conversation and customer unified in your CDP, so WhatsApp feeds the same profile as every other channel.
Customer story · Unione Movilidad
If anyone asks us about Serviceform, we'd point out that it's a key tool for any digital strategy. Not just for capturing leads, but for requalifying them and smoothing the digital customer experience from the very first contact. What stands out is how naturally it fits into the website and adapts to how our customers behave. We're clear on this: Serviceform isn't just a tool, it's a strategic ally.
- 930
- leads captured through the chatbot
- 16%
- appointment-to-sale close rate
- 34
- sales made from chatbot leads
— Proof
Loved by 1500+ websites.
The brands you already buy from.
Real revenue lifts, every quarter, on every continent.
-
Masku
“When order details are retrieved and presented to the customer automatically, the same order-related questions no longer reach customer service. This has significantly reduced the daily workload."
1000+ Average number of leads generatedRead the case study → -
RE/MAX
“Serviceform will help you get more out of your website. We were able to consistently get 100-150 leads per month with Serviceform. That's a 100% increase from what we used to get!”
Read the case study → -
Gedauto
“Since we started using Serviceform chatbots, we’ve seen a significant change in the way customers contact us. The ability to gain more detailed insights into leads has allowed us to better understand their needs and optimize customer lifecycles.”
50K In interestRead the case study →
In partnership with
Reviewed on
— Hosted in Europe
European by default.
Your customer data stays where it belongs. We run on EU infrastructure, with no subprocessors outside the EU. Compliance is not a feature you turn on.
- EU data centres
Every byte hosted in the European Union. Frankfurt, Helsinki, Dublin. Not "available in EU." Just EU.
- GDPR by default
Data processing agreement signed on day one. Right to erasure, portability and access wired into the platform.
- No cross-border data
No US subprocessors. No grey-zone analytics. Your customer data does not leave the EU.
— Behind Serviceform
Built in Europe 🇪🇺. With humans.
Offices in Turku, Stockholm, Barcelona, London and Sri Lanka. A real team, in your timezone, shipping every week and building with you.
— Free analysis
Are WhatsApp chats turning into sales? Let's find out.
Book a free 20-minute call with Daniel. We go through your WhatsApp and automation together, so you see exactly where you are leaving money on the table.
Book a free analysis Reply within one business day
Real talk, no fuss. No slide decks, no pressure to buy.
Daniel Aguilón Country Manager, Serviceform