Every channel in one place
WhatsApp, Instagram, Facebook, email and web chat in a single queue. One thread per customer, no matter where they wrote.
— Omnichannel inbox
Every channel,
one inbox.
WhatsApp, Instagram, Facebook, email and web chat land in one place. Mira answers the routine questions and your team picks up the conversations that move revenue, with the full customer history on every thread. And you finally see how much is coming in, who is keeping up and what is slowing you down.
Used by support and sales teams across Europe.
AI answers first
Mira handles the routine questions on every channel and only routes a conversation to your team when it needs a human.
Full context on every reply
Past orders, conversations and traits sit beside the thread, so the first reply is the right one.
85%
of questions answered automatically
The AI agent closes out the routine messages across every channel before they ever reach your team.
Built for the team
Assignment, macros and canned replies keep a busy inbox calm and fast.
Know how busy you really are
See how many requests come in, on which channels and in which languages, day by day. No more guessing whether it was a heavy week.
See who's overloaded
Workload per person, the threads taking longest to close, and whether the team is keeping up with what comes in. Hard numbers, not a hunch.
One queue, every channel
Stop checking seven apps at once.
Your customers write from WhatsApp, Instagram, Facebook, email and web chat, and right now each one lives in its own tab. The inbox pulls them all into a single queue, so the team works one list instead of jumping between logins. Every message a customer ever sent sits in the same thread.
- WhatsApp, Instagram, Facebook, email and web chat in one view
- One thread per customer, no matter the channel
- Nothing slips because it landed in an app nobody watches
Tickets that resolve themselves
Routine questions never reach a person.
Most of what comes in is the same handful of questions: where is my order, what are your hours, can I return this. Mira answers those directly, pulling the real order and account details so the reply is correct, not generic. What is left routes to the right person with the history attached.
- AI auto-resolves order status, returns and FAQs
- Tickets route, escalate and tag without manual triage
- SLA tracking flags anything sitting too long
EB AI co-pilot
Emma Berg
Web chat · live now
Hi! Do you have the Trail 42 in a size 42?
Suggested replies
Best match
Yes! The Trail 42 is in stock in your size. Want me to reserve it?
Good
We have it in stock. Shipping is free and arrives in 2 days.
Fallback
Let me check that for you, one moment.
One click to send, or edit first Send
AI and team, same inbox
Your team and the AI work side by side.
The AI does not sit in a separate tool your agents have to consult. It drafts replies inside the same thread, your team edits and sends, and the harder conversations stay fully human. Everyone sees the same order history and past chats, so the first reply is the right one.
- AI drafts answers your team can send or edit in one click
- Full order and conversation history beside every thread
- Assign, tag and hand off without losing context
Nike Store
online
Do you have size 42 in this? 14:32 Yes, we do! ✅ Want me to reserve a pair? 14:32 ✓✓
One platform, not seven tools
Everything support needs, in one platform.
Channels, tickets, customer history and AI in one place. No bouncing between apps, no copy-pasting context from one window to the next.
- Unify
Every channel lands in one shared queue your whole team works from.
- Answer
AI handles the routine questions and drafts the rest for your team to send.
- Route
Tickets assign, escalate and tag themselves, with SLA tracking on every one.
- Understand
Full order and conversation history sits beside each thread, so replies are right first time.
Customer story · Masku
“When order details are retrieved and presented to the customer automatically, the same order-related questions no longer reach customer service. This has significantly reduced the daily workload."
- 1000+
- Average number of leads generated
- 4,03/5
- Customer satisfaction rating
- 71%
- Reduction in the number of order status inquiries
— Proof
Loved by 1500+ websites.
The brands you already buy from.
Real revenue lifts, every quarter, on every continent.
-
Masku
“When order details are retrieved and presented to the customer automatically, the same order-related questions no longer reach customer service. This has significantly reduced the daily workload."
1000+ Average number of leads generatedRead the case study → -
RE/MAX
“Serviceform will help you get more out of your website. We were able to consistently get 100-150 leads per month with Serviceform. That's a 100% increase from what we used to get!”
Read the case study → -
Gedauto
“Since we started using Serviceform chatbots, we’ve seen a significant change in the way customers contact us. The ability to gain more detailed insights into leads has allowed us to better understand their needs and optimize customer lifecycles.”
50K In interestRead the case study →
In partnership with
Reviewed on
— Hosted in Europe
European by default.
Your customer data stays where it belongs. We run on EU infrastructure, with no subprocessors outside the EU. Compliance is not a feature you turn on.
- EU data centres
Every byte hosted in the European Union. Frankfurt, Helsinki, Dublin. Not "available in EU." Just EU.
- GDPR by default
Data processing agreement signed on day one. Right to erasure, portability and access wired into the platform.
- No cross-border data
No US subprocessors. No grey-zone analytics. Your customer data does not leave the EU.
— Behind Serviceform
Built in Europe 🇪🇺. With humans.
Offices in Turku, Stockholm, Barcelona, London and Sri Lanka. A real team, in your timezone, shipping every week and building with you.
— Free analysis
Are messages slipping through the cracks? Let's find out.
Book a free 20-minute call with Daniel. We go through your channels and shared inbox together, so you see exactly where you are leaving money on the table.
Book a free analysis Reply within one business day
Real talk, no fuss. No slide decks, no pressure to buy.
Daniel Aguilón Country Manager, Serviceform