Looking to build a chatbot for your business but not sure where to start?
You're not alone! Customers are increasingly turning to chatbots for instant assistance with everything from basic FAQs to personalised recommendations and more.
With so many chatbot solution companies on the market, it can be overwhelming to choose the right one. That's where this blog comes in! I've done the research, read the reviews, and cherry-picked the top 10 best chatbot builder software to help you make an informed decision.
Whether you're a small business owner or a large enterprise, there's a chatbot builder software on this list that meets your needs and budget. Below I break down each one and highlight their unique features to help you find the perfect fit for your business.
1. Serviceform – best all-in-one, no-code chatbot builder software
If you’re looking to build a chatbot that’s no code with a drag-and-drop chatbot builder then Serviceform is the best.
With Serviceform's chatbot builder, you turn your website into a 24/7 sales and customer service agent, responding to your website visitors immediately and testing as many website conversion ideas as you want with minimal resources.
Customise your chatbot to your needs by using 9 different question types, including select one, select multiple, calendar booking, HTML, and more. Plus, you can build up to 5 different types of chatbots, choosing from a variety of options such as corner chatbot, engagement chatbot, conversational landing page bot, Facebook chatbot, Instagram chatbot, and even WhatsApp chatbot.
At Serviceform, we take customer service seriously. That's why our team of experts is always on hand to help you with any questions you may have about setting up or maintaining your chatbot. Our chatbot builder allows you to easily integrate payment options as well as with popular CRMs, Zapier, and hundreds of other tools.
We also offer seamless integration with live chat, giving your customers the ability to talk directly to human agents in real time. For a better understanding of chatbot vs live chat support, be sure to read our latest blog.
2. ChatBot – best conversational AI chatbot builder
ChatBot is a user-friendly chatbot builder that specialises in helping customers create conversational AI chatbots. This platform is one of the chatbot solution companies that provides an all-in-one solution to design, deploy, and track chatbots across multiple channels.
ChatBot chat builder is excellent for those who want to build a chatbot quickly. You can collect user information automatically, create custom user lists, and keep conversations going smoothly. Additionally, you can try out multiple flows at the same time to see what works best for your business.
The chatbot builder has AI algorithms that help you improve responses over time. You can send dynamic responses that encourage customers to chat and interact with your brand. You can even mix and match texts, images, buttons, and quick replies to showcase your products and services.
ChatBot is also highly versatile and can be integrated with different platforms and channels in just one click. You can build a chatbot and connect it to Facebook Messenger, Slack, LiveChat, WordPress, and more.
Read a detailed comparison of ChatBot vs Salesforce for more.
3. Landbot – best visual chatbot builder
Visualising progress can make it much easier to build a chatbot, and having pre-made templates as well as building blocks can make the process even simpler. Lucky for you, that's exactly what Landbot offers.
Landbot is a user-friendly, no-code chatbot builder that lets you build a chatbot from scratch without any coding experience. They stand out from other chatbot solution companies by providing a straightforward and streamlined process for building chatbots – all in just a few easy steps.
Plus, the Landbot chatbot builder is compatible with hundreds of other tools, so you can easily integrate it into your existing workflows. And if you ever need help, Landbot has an abundance of resources available to support its customers.
4. Chatfuel – best social media chatbot builder
Only a handful of chatbot solution companies are focusing on optimising chatbots for social media integration and Chatfuel is one of them.
If you find that your social media profiles are drawing in more customers than your website, Chatfuel might just be the perfect chatbot builder for you. With Chatfuel, customers interact with your website just as easily as they would on Facebook Messenger.
Not only is it easy for customers to use, but it's also easy for you to build a chatbot. With Chatfuel's user-friendly interface and intuitive drag-and-drop chatbot builder, you can build a chatbot that engages your customers and drives conversions in no time.
5. Drift – best B2B chatbot builder
If you're a B2B company looking to build a chatbot, then Drift might just be the perfect chatbot builder for you. With its focus on setting meetings with clients and keeping track of records, Drift is tailor-made for businesses that need to manage complex sales cycles and engage with potential customers in a more conversational way.
In addition to its native integrations, Drift also offers Zapier and Integromat integrations, as well as APIs for webhooks. This makes it one of the best chatbot solution companies that’s easy to integrate with your existing workflows and tools.
Its advanced chat targeting capabilities mean you can build a chatbot with personalised interactions based on factors like location, company size, and industry. You can also create saved replies to common questions, saving you time and effort.
One area where some users have raised concerns is pricing, however. While the enterprise-level package includes everything, you'll need to negotiate enterprise-level pricing if you want access to Drift's 24/7 chatbot builder functionality.
Read a detailed comparison of Intercom vs Drift for more.
6. Pandorabots – best AI chatbot builder
Pandorabots, an open-source chatbot builder, stands out in the pool of chatbot solution companies by utilising Artificial Intelligence Markup Language (AIML) to construct powerful chatbots. Using Pandorabots, you can easily build a chatbot to be deployed across various platforms such as Telegram, Kik, Line, and Slack.
Pandorabots understands user intent and generates appropriate responses. This means you don't have to extensively train your chatbot to handle customer enquiries. However, Pandorabot chatbot builder has limited marketing possibilities, only allowing you to place a native widget on your website or create a landing page using their platform.
With AIML coding in mind, Pandorabots proves to be an ideal choice if you want to build a chatbot that has a well-structured chatbot flow. But if you aim to store user information, you'll need to establish a connection with an external database. This aspect may present challenges for most companies unless they possess a significant budget or have in-house developers.
So for those with the necessary resources and expertise, Pandorabots chatbot builder can prove a valuable tool in developing sophisticated chatbot solutions.
7. Intercom – best ChatGPT powered AI chatbot builder
Intercom was one of the first chatbot solution companies to integrate ChatGPT into its chatbot algorithm. They introduced a new AI-powered customer service bot named Fin, a conversational chatbot designed to enhance customer interactions.
With Intercom, you have the ability to customise the questions Fin answers, as well as decide which enquiries should be directed to a human representative. This ensures that your chatbot stays on brand and delivers only relevant information, steering clear of off-topic discussions. Additionally, the chatbot builder allows you to integrate your own webpages, granting the chatbot access to comprehensive product-related information.
The best part is you don't need any coding skills to build a chatbot with Intercom. Intercom’s chatbot builder offers a comprehensive solution, consolidating all the necessary tools to support your customers in one place. This means you won't find yourself signing up to multiple software tools and hoping they integrate.
It's worth mentioning that Intercom's pricing structure is a potential drawback. Regrettably, Intercom doesn’t offer a free plan, which might not align with tighter budgets.
8. Tidio – best customer support chatbot builder
Tidio is an incredible chatbot builder that takes your customer support to the next level and helps drive sales. You can build a chatbot that’s AI-powered to engage with your customers in real time, helping you boost your sales and conversions.
Tidio's drag-and-drop chatbot builder comes with customisable chatbot templates. These tools make it effortless to set up triggers and build a chatbot that meets your needs.
Tidio offers a wealth of valuable information about each user currently visiting your website. You have access to detailed visitor insights such as pages viewed, browser type, time on page, approximate location, and even if they’re a returning user.
Tidio's ability to provide such comprehensive user data not only sets it apart from other chatbot solution companies but also allows you to target specific users for promotions and personalise their experience.
Read a detailed comparison of Tidio vs ChatBot for more.
9. Manychat – best ecommerce chatbot builder
Manychat chatbot builder stands out as one of the leading chatbot solution companies while catering to ecommerce especially.
When a user reaches out to you via Messenger, they often have a specific purpose in mind. Manychat allows you to build a chatbot with tailored flows for exactly these purposes or use cases, ensuring that every user's needs are met and they receive the attention they deserve.
You can build a chatbot with personalised messages by including user-specific data, making interactions more meaningful and engaging. Also, you have the flexibility to send messages, redirect users to websites, create submenus, and more.
With Manychat, you can instantly engage your customers across multiple platforms. Their chatbot builder lets you automate interactive conversations in Instagram Direct Messages, Facebook Messenger, WhatsApp, and SMS, empowering your brand to grow and thrive.
10. Leadoo – best personalisation chatbot builder
This list would be incomplete if we didn’t mention Leadoo, a leading chatbot builder. Leadoo offers user-friendly chatbot solutions that seamlessly integrate with a range of platforms.
What sets Leadoo apart is its diverse toolkit, featuring options like an in-page bot and visual bot, letting customers build a chatbot that uniquely suits any website's needs.
While Leadoo's chatbot functionality is effective, customers new to chatbot builders might find the backend too technical when making chatbot changes or adjustments. However, Leadoo makes up for this with its exceptional range of insights and analytics. From traffic source insights to visitor journey analytics and campaign information, Leadoo offers valuable data that’s particularly beneficial for larger organisations to know and optimise around.
Another downside is they have a minimum onboarding fee of $2000, which may not be economical for businesses operating on tighter budgets. For those aiming to build a chatbot that’s comprehensive, Leadoo's feature-rich platform and insightful analytics make it no less a good option.
Read a detailed comparison of Leadoo vs Intercom for more.
Which chatbot builder should you choose to build a chatbot?
If you're looking to build a chatbot for your business, it's crucial to consider several key factors. Some chatbot solution companies specialise in lead generation, while others prioritise exceptional customer support.
Understanding your business strategy and the type of chatbot you need is essential in determining the right chatbot builder for your needs.
In deciding, there are a four parameters that warrant careful consideration. These parameters are: ease of building, flexibility for making changes, comprehensive analytics capabilities, and ensuring a positive end-user experience. With these parameters in mind, you'll be able to identify the chatbot builder that best meets your requirements.
For those new to chatbots, I highly recommend starting with Serviceform's free forever DIY plan. This plan allows you to freely experiment with 500+ free templates while taking advantage of our Live chat option. This hands-on experience will grow your confidence in working with any chatbot builder. Or keep reading about chatbots by returning to our Chatbot guide main page!