How to create a free live chat for your Joomla website

Joomla is a popular and user-friendly open-source content management system (CMS) that makes it easy for anyone to build and manage a website. With Joomla, you don't need any programming skills or technical expertise to get started. Whether you're creating a personal blog, a business website, or an e-commerce store, Joomla has you covered.

By adding a live chat to your Joomla website, you can take your online presence to the next level. You can easily connect with your visitors and provide them with instant support and answers to their questions. Communicate with your visitors in real time, providing them with a personalised and seamless experience.

Choose the most reliable and high-quality live chat solution for your Joomla website.

Why you should use Serviceform Live chat for the Joomla website?

  • Provide fast and efficient customer service through real-time live chat.
  • Support multiple teams and structure of agents, and manage all chats from different websites with a single parent account.
  • Track team performance with important metrics like total chats, missed chats, average wait time, and average reviews.
  • Monitor your customer journey on your website and assign conversations to individual agents or teams using filter tags.
  • Allow customers to easily upload files during live chat conversations.
  • Integrate live chat with your shopping cart for seamless customer support during the checkout process.
  • Get inspired with a library of over 500+ tested and proven templates, available for you to use for free.

Creating a Joomla Live chat with Serviceform is simple and easy. Let's take a look at how to build a smart live chat for your Joomla site using Serviceform's builder.

Step 1. Create your Serviceform pixel

After you create your Serviceform account, you can generate your Serviceform Pixel in the box below. To start, type your website URL and select "START NOW"

Step 2. How to install a free Live chat on Joomla

Using HTML

If you're a tech-savvy person or have a developer in your team, it's easy to add a Serviceform Live chat to your Joomla website using HTML. 

To start, click on the website you’ve set up on your Serviceform account and select settings. 

Then, copy the pixel code. 

Log in to the Joomla admin panel. Go to the "Extensions" menu and select "Templates”. Click the template you are using for your site and select "Details and files”.

In the "Files" section, find the "index.php" file and click on it to edit. Scroll to the top of the file and find the "head" tag. 

Simply add the pixel code that you’ve copied, in the head tag section and hit "Save changes”. 

Voila! Your Joomla website just got a lot cooler with Serviceform’s Live chat.

Using Google Tag Manager

No worries if HTML isn't your thing. Installing the Serviceform pixel into your Joomla website using Google Tag Manager is easy. 

Simply choose the option to install via Google Tag Manager in your Serviceform account, then copy your unique pixel code.

Next, head over to your Google Tag Manager account and create a new tag. Then name your tag.

Once you've named your tag, head to the tag configuration and choose custom HTML from the drop-down menu. Then, simply paste the Serviceform pixel code you copied earlier into the code area.

Then click on ‘triggering’ and select ‘all pages.’ Then save your work and press submit. In the submission configuration screen, type ‘Adding Serviceform pixel’ into the ‘Version name’ area, and you’re all set. 

Step 3. Test if your Serviceform pixel is live

You can check if your pixel is active by looking at the top right corner of your dashboard.

If you see a green circle, that means it's active and ready to go. But if you see a red circle, it means it's not active yet. No worries, just give it a quick check and get it up and running in no time. 


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