How to install free live chat on my Magento website

Magento is an open source ecommerce website platform owned by Adobe that specialises in ecommerce websites.

If you’ve used Magento to build your website, you need to make sure that there’s a way on your website to effectively communicate with your customers and answer any questions they might have about your product. While a chatbot can do this for you, some web visitors might have questions that need to be answered by a human representative.

So it’s always advisable to have a chatbot along with a live chat option.

But you’ll be able to find thousands of other live chat providers. Why use Serviceform?

  • You don’t need any coding knowledge to set up live chat with Serviceform.
  • Easily customise and personalise Serviceform Live chat to fit your brand.
  • Serviceform tools come with built-in real time website and tool analytics at zero additional costs. 
  • Access to a growing library of 500+ free templates that has been proven and tested for you to draw inspiration from.
  • Serviceform Live chat has resulted in very high engagement rates on our customer websites.

Get started by creating your free Serviceform account!

Step 1. Create your Serviceform account

After you create your Serviceform account you can create your Serviceform pixel in the box below, to start, type your website URL and select "START NOW".

Step 2. How to install free Live chat on Magento 

Using HTML

If you’re a developer, or you can get the help of a developer, you can easily install a Serviceform Live chat on Magento using HTML. 

To use HTML, you need access to your website code and place the pixel code on the <head> tag. Once you have accessed the <head> tag, place the Serviceform pixel code into your <head> tag. 

You can find the pixel code from your Serviceform account. 

Where to find the <head> tag of your site on Magento

Step 1: Go to the Magento Admin Panel and navigate to Content > Design > Configuration. 

Step 2: Select the store view to change the head tag or select global to change the head tag for every store view.

Step 3: Enlarge the HTML Head section. Add your custom code to the ‘scripts and style sheets’ field.

Using Google Tag Manager

If you don’t feel very comfortable with HTML or any other type of code, you can easily install the Serviceform pixel on your Magento website using Google Tag Manager.

In your Serviceform, select the option to install the Serviceform pixel through Google Tag Manager. Then copy your pixel code.

Afterwards, go to your Google Tag Manager account and click on add a new tag. Then name your tag.

Once you’ve named your tag, click on tag configuration. Then go down the drop down and select custom HTML. Paste the Serviceform pixel that you copied previously into the code area. 

Then click on ‘triggering’ and select ‘all pages.’ Then save your work and press submit. In the submission configuration screen, type ‘Adding Serviceform pixel’ into the ‘Version name’ area. 

Congratulations! You can now successfully install Serviceform Live chats on your Magento website.

Step 3. Test if your Serviceform pixel is live

You can check if your pixel is active by looking at the top right corner of your Serviceform dashboard. The green circle indicates that it's active, and the red circle below indicates that the pixel isn't active.

Magento

Other integrations

Try the tools we created for your website.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
“Within six months, we were able to increase our lead generation by 100+ leads every month. It's very easy and convenient, the people are nice, you’ll get answers super fast whenever you need help. The results are good, so try them.”
Olli Pohjonen
Huoneistokeskus