October CMS is a free and open-source content management system (CMS) based on the PHP programming language. It’s designed for website developers, marketers, and content creators who want a flexible and user-friendly platform for creating and managing their websites.
Live chat provides a simple and intuitive interface for chatting with website visitors, and its integration with October CMS allows website owners to access chat history and customer information directly from their CMS dashboard. This makes it easy to manage customer inquiries and provide fast and efficient support.
Live chat provides features such as canned responses, file sharing, and the ability to transfer chats to other agents, allowing website owners to provide a high level of customer service and support.
But don’t just settle for any live chat when you can have the best.
Why you should use Serviceform Live chat for the October website
- Provide fast and efficient customer service through real-time live chat.
- Support multiple teams and structure of agents, and manage all chats from different websites with a single parent account.
- Track team performance with important metrics like total chats, missed chats, average wait time, and average reviews.
- Monitor your customer journey on your website and assign conversations to individual agents or teams using filter tags.
- Allow customers to easily upload files during live chat conversations.
- Integrate live chat with your shopping cart for seamless customer support during the checkout process.
- Get inspired with a library of over 500+ tested and proven templates, available for you to use for free.
Creating a October live chat with Serviceform is simple and easy. Let's take a look at how to build a smart live chat for your October site using Serviceform's builder.
Step 1. Create your Serviceform pixel
After you create your Serviceform account, you can generate your Serviceform pixel in the box below. To start, type your website URL and select "START NOW".
Step 2. How to install a free live chat on October
Using HTML
If you're a tech-savvy person or have a developer in your team, it's easy to add a Serviceform Live chat to your October website using HTML.
To start, click on the website you’ve set up on your Serviceform account and select settings.
Then, copy the pixel code.
Log in to your October CMS dashboard. Go to the "Settings" section and click on the "System" tab. Find the "Backend Pages" section and click on the "Editor" link. Add custom code to the header or footer of your site by selecting the appropriate file.
Once you have the appropriate file open, you can add your custom code in the designated area.
Save your changes and refresh your website to see the custom code in action.
Voila! Your October website just got a lot cooler with Serviceform’s Live chat.
Using Google Tag Manager
No worries if HTML isn't your thing. Installing the Serviceform pixel into your October website using Google Tag Manager is easy.
Simply choose the option to install via Google Tag Manager in your Serviceform account, then copy your unique pixel code.
Next, head over to your Google Tag Manager account and create a new tag. Then name your tag.
Once you've named your tag, head to the tag configuration and choose custom HTML from the drop-down menu. Then, simply paste the Serviceform pixel code you copied earlier into the code area.
Then click on ‘triggering’ and select ‘all pages.’ Then save your work and press submit. In the submission configuration screen, type ‘Adding Serviceform pixel’ into the ‘Version name’ area, and you’re all set.
Step 3. Test if your Serviceform pixel is live
You can check if your pixel is active by looking at the top right corner of your dashboard.
If you see a green circle, that means it's active and ready to go. But if you see a red circle, it means it's not active yet. No worries, just give it a quick check and get it up and running in no time.
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