LIVE CHAT
The best customer service is with a real person
Respond to customers within seconds with Serviceform's Live chat. Accessible on both desktop and mobile.
Respond to customers within seconds with Serviceform's Live chat. Accessible on both desktop and mobile.
Have up to thousands of agents, multiple different groups, and structures of agents.
Direct all live chats from different teams or websites to one parent account - under one live chat team.
Track team performance with statistics like total chats, missed chats, average wait time, and average reviews.
Instantly collect user reviews across Chatbot and Live chat discussions.
41% of consumers appreciate your brand more if they can speak to a real person while buy products online.
Track your customer journey on your website and assign conversations to individual agents or teams with filter tags.
What else can the Livechat do: