Advanced features for big teams
Have up to thousands of agents, multiple different groups, and structures of agents.
Direct all live chats from different teams or websites to one parent account - under one live chat team.
.png)
Live chat reports and statistics
Track team performance with statistics like total chats, missed chats, average wait time, and average reviews.
Instantly collect user reviews across Chatbot and Live chat discussions.
Get notified when your customers request support
41% of consumers appreciate your brand more if they can speak to a real person while buy products online.
Track your customer journey on your website and assign conversations to individual agents or teams with filter tags.
.jpg)
What else can Live chat do:
Improve your website conversion by 47%
In 6 months' time, Engel & Völkers received a total of 1245 leads, averaging 156 leads per month.
Read how they established a new communication channel and improved lead quality.
Why Serviceform?
