Have you ever come across a little widget on a website that nudges you to chat? If so, you’ve encountered a chatbot! These clever bots are proving a force in engaging with today’s website visitors, capturing leads, and ultimately driving sales.
Now, you may wonder: why should you consider integrating a chatbot on your website? Well, did you know that 74% of customers prefer using chatbots for simple queries? That's because chatbots offer instant replies, round-the-clock availability, and conversational interactions that make customers feel valued. But wait, there's more! Here are a few of the many benefits of chatbots.
Generate leads: Chatbots are programmed to interact with website visitors and initiate conversations, collecting lead information along the way.
- For example: B2B chatbot template
Answer common questions: By providing quick (and accurate!) responses, chatbots help improve customer satisfaction while reducing the workload of customer service representatives.
- For example: Wedding planner website template
Help customers find products: Chatbots assist customers in finding products by asking specific questions about their preferences, needs, and budget.
- For example: Search function chatbot template
Give customers calculated results: Chatbots prompt customers to provide important information so their responses are as accurate and personalised as possible.
- For example: Collecting net promoter score (NPS) chatbot template
You’re likely now wondering how to implement a chatbot on your website, right? For this blog, we'll explore trending chatbot builders Salesforce and Tidio to help you decide which chatbot builder is right for you.
Both Salesforce and Tidio offer no-code chatbot builders for easy chatbot creation and customisation – again, coding knowledge not needed. The best part? They're super easy to use and don't require any coding skills. Plus, you can play around with different types of chatbots, such as ones for generating leads or helping customers with their enquiries.
What is Salesforce?
Salesforce offers a more conversational approach to customer communication. Their platform uses artificial intelligence and chatbots to facilitate real-time conversations with customers, making it easy for businesses to capture leads, answer customer questions conversationally, and build relationships with their audience.
With Salesforce, you can create targeted messages and chatbots that speak directly to visitor needs and interests. This helps you capture more leads and turn them into loyal customers.
These bots can handle many customer enquiries, freeing up your team to focus on more complex issues.
What is Tidio?
Tidio offers an AI-powered conversion platform with sales and support at the core of their business. Their multichannel platform uses artificial intelligence and tools like live chat widgets to facilitate real-time conversations with customers, making it easy for businesses to capture leads, answer customer questions conversationally, and build relationships with their audience.
With Tidio, you can create targeted messages and chatbots that speak directly to visitor needs and interests. This helps you capture more leads and turn those leads into loyal customers.
These bots can handle many customer enquiries, freeing up your team to focus on more complex issues.
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