Those little tools on websites that nudge you to chat with an agent? Those are live chat widgets!
It’s all about improved and personalised customer support with today’s live chat solutions.
Live chat widgets not only let companies provide conversational customer support, they also assist in lead generation and greater webpage engagement. For example, if a user finds a product or service they’re interested in, they can use live chat to ask any questions they may have. Remember: If live chat isn’t available, a user is much more likely to leave your website!
Here are a few other live chat benefits:
Increase completed checkouts by letting potential buyers go to their carts with confidence:
- For example: Product enquiry live chat widget
Increase ecommerce engagement by giving customers power over their shipping options:
- For example: Track your order live chat widget
Transition successfully in your onboarding checklist from customer welcome to customer retention:
- For example: Onboarding checklist live chat widget
Above are only a few ways you can wield the power of today’s live chat widgets. In that spirit, in this blog we'll explore differences between popular online providers Tawk.to and Giosg to help you decide which is a better solution for you!
Getting started, Tawk.to and Giosg both offer no-code live chat builders that make building and customising live chat widgets easy, even if you're not a coding expert. And the best part? Both platforms provide a range of live chat widgets to experiment with.
What is Tawk.to?
Tawk.to is probably the most commonly used live chat widget on the market. Why? Because Tawk.to is completely free. And that’s their biggest selling point.
Let’s look at the main features of Tawk.to. The most attractive feature is the fact they not only provide a live chat widget, but they also give you agents to handle your customer enquiries. This costs $1 per hour and all you have to do is provide the necessary information about your business so Tawk.to agents can take care of the customer communication for you.
With Tawk.to’s real-time analytics feature, you can see which pages your visitors are on in real time, what they’re searching for, and then how often they visit your website.
What is Giosg?
Giosg is an A-Z live chat platform based in Finland whose sellings points include a conversational approach to customer interaction and integration flexibility. Being big on data security (a staple of Finnish companies in the space!), Giosg enjoys favourable user reviews from its 1K+ customer base across the globe.
More with less is this SaaS outfit’s motto and with competitive pricing as well as open contract terms, it’s hard to argue not to give Giosg a look and see if their suite of live chat, chatbots, and AI-interactive content meets your brand and business needs.
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