Those little tools on websites that nudge you to chat with an agent? Those are live chat widgets!
It’s all about personalised customer support with today’s live chat solutions. Those unbranded, colourless chat windows – not to forget the coldly generic ‘Hello!’– that come to mind just aren’t accurate anymore. It’s mission critical for your business that you ensure your live chat is memorably branded, then both relevantly contextualised and creatively conversational.
Live chat widgets not only let companies provide real-time, right-now customer support, they’re also competitive lead generators and webpage engagement drivers!
Here are a few other live chat benefits:
Build service authority and word-of-mouth by being the quickest chat provider:
- For example: Free online counselling chat 24/7 widget
Recruit smarter so HR can focus on more complex policy and internal matters:
- For example: HR assistant live chat widget
Earn more sales by driving shopper confidence:
- For example: Ecommerce customer support live chat widget
These are some real-world use cases of what you can do with today’s live chat widgets. In this quick read, we'll compare for you popular online providers Tawk.to and Crisp to see how they differ.
Both Tawk.to and Crisp offer no-code live chat builders that make building and customising live chat widgets easy, even if you're not a coding expert. And the best part? Both platforms provide a range of live chat widgets to try out.
What is Tawk.to?
Tawk.to is probably the most commonly used live chat widget on the market. Why? Because Tawk.to is completely free. And that’s their biggest selling point.
Let’s look at the main features of Tawk.to. The most attractive feature is the fact they not only provide a live chat widget, but they also give you agents to handle your customer enquiries. This costs $1 per hour and all you have to do is provide the necessary information about your business so Tawk.to agents can take care of the customer communication for you.
With Tawk.to’s real-time analytics feature, you can see which pages your visitors are on in real time, what they’re searching for, and then how often they visit your website.
What is Crisp?
France’s Crisp is a complete business messaging platform letting teams work together smarter while helping organise customer conversations, data, and knowledge. The company’s customer base is large, being active on some 400K+ websites.
Something nice about Crisp that not all competitors mention is their focus on delivering customer satisfaction and customer happiness. Many users also report that Crisp provides very good value for money, meaning you get the trifecta of good tools, analytics, and (actually friendly!) support for what you pay.
.svg){kind=icon}
.svg){kind=icon}
.svg){kind=icon}