Olark vs. Tidio: Which live chat widget is right for you?

Those little tools on websites that nudge you to chat with an agent? Those are live chat widgets!

It’s all about improved and personalised customer support with today’s live chat solutions.

Live chat widgets not only let companies provide conversational customer support, they also assist in lead generation and greater webpage engagement. For example, if a user finds a product or service they’re interested in, they can use live chat to ask any questions they may have. Remember: If live chat isn’t available, a user is much more likely to leave your website!

Here are a few other live chat benefits:

Increase completed checkouts by letting potential buyers go to their carts with confidence:

For example: Product enquiry live chat widget

Increase ecommerce engagement by giving customers power over their shipping options:

For example: Track your order live chat widget

Transition successfully in your onboarding checklist from customer welcome to customer retention:

For example: Onboarding checklist live chat widget

Above are only a few ways you can wield the power of today’s live chat widgets. In that spirit, in this blog we'll explore differences between popular online providers Olark and Tidio to help you decide which is a better solution for you!

Getting started, Olark and Tidio both offer no-code live chat builders that make building and customising live chat widgets easy, even if you're not a coding expert. And the best part? Both platforms provide a range of live chat widgets to experiment with.

What is Olark?

Olark is a popular live chat provider with attractive chatbot options that are fully customisable. With a chatbot copilot to support their live chat, they have all in all a strong 365 lead generation offering. Something we liked about Olark that stood out was how serious they take chat security and data integrity, which is more important today than ever before.

Given Olark’s popular referral programme, we recommend having a look if partnering makes sense for your business while looking at their product and service suite.

What is Tidio?

Tidio is an all-in-one customer service platform that also touts increased sales. In addition to 24/7 live chat solutions, they also have AI-powered chatbots filling out their all-day, everyday product suite.

Currently in use on 300K+ websites worldwide, Tidio has proven a popular choice for live chat widgets with a good customer service record, too.

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	Olark	Tidio
Additional features	Strong customer data organisation as real-time chat takes place. Live chat insights lets you always be optimising your website support processes. Offline messaging if an agent is busy and special trigger messages for promotions available. Strong referral programme for commission opportunities.	Backend user interface praised for its ease of use and available ecommerce features – even in free version. Unlike competitors, template options are simple and not overcomplicated. Supports native email response ability where incoming chat activity can be responded to via email service or alerted via email service of choice.
Free trial period	Yes.	-
Free version		Yes.
Pricing	$29 per seat per month starting.	Approx. $40 per seat per month starting for chatbot/communicator bundle.
Integrations	Integrations are many and include Salesforce, Slack, and WordPress.	Numerous integrations available to include Messenger, Instagram, and email services.
Reporting and analytics	Google Analytics integration ready.	Basic and personalised statistics available.
Reviews and ratings	Has a 4.6 ⭐rating from 300 reviews on Capterra. Has a 4.5 ⭐rating from 468 reviews on G2.	Has a 4.8 ⭐rating from 388 reviews on Capterra. Has a 4.7 ⭐rating from 1,370 reviews on G2.
Customer support	FAQ and help centre with ticketing system available.	24/5 chat available plus emergency contact for urgent issues.
Best suited for	Smaller teams looking to improve website UX but bigger enterprise plans available.	Any size business looking to strengthen their website’s customer support.

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Haven’t found what you’re looking for?

If you feel like Olark and Tidio don't quite meet your needs, try Serviceform's free Live chat widget! With Serviceform, building a live chat widget for your website is easy and takes less than 5 minutes. Serviceform’s no-code live chat builder is uniquely suited for all use cases and comes supported with 500+ use-case templates for you to draw inspiration from.

If your company has many departments with a big team of support agents, Serviceform Live chat widget offers a powerful structure for big teams. This includes: Thousands of Live chat agents, multiple different Live chat groups, multiple structures of agents, multiple Live chat teams under one parent account, direct Live chats from different websites to one parent account, and performance tracking across individual, group, and team levels

You can create a hybrid Live chat widget with Chatbot to automatically answer frequently asked questions. And you can set your company working hours or turn off Serviceform’s Live chat option when agents are away, continuing around-the-clock customer support by interacting with web visitors through our conversational Chatbot.

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More about Serviceform Live chat
Additional features	Improve customer support quickly with no-code, real-time chat interaction. Enjoy appointment booking options with calendar and payment options inside the widget. Automate redundant live chat customer Q&A with our smart Chatbot. Easily have agents join a chat to answer complex questions. Let our Chatbots take over outside working hours. Work seamlessly with Serviceform’s Social inbox to centrally manage chats across your website, WhatsApp, and social media. Automatically send customer details to your CRM as a lead. Benefit from insightful website analytics and live chat lead collection. Need more than our Live chat? Also create Smart popups, Floating bars, Dynamic forms, and 5 different Chatbots types like our trending Full-page chatbot – all on one platform! Take advantage of our free template library with 500+ templates.
Free version	The free version of Serviceform Live chat comes with customer support-strengthening features like basic statistics tracking and real-time lead routing.
Pricing	Enjoy flexible pricing with Serviceform that meets your needs depending on how many live chat users, live chat teams, and user structures you want to have.
Integrations	Seamlessly integrate your Live chat with 1000s of websites and ecommerce platforms. Check out our integrations library to learn more.
Analytics	No more third-party analytics tools because Serviceform's platform features built-in website analytics plus tool statistics. You'll never again need another tool for tracking data!
Who should use Serviceform	We offer a versatile product suite for professionals of technical and nontechnical backgrounds. With our fully brandable and easy-to-use Live chat, literally anyone can benefit from live chat optionality and quickly.

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Olark vs. Tidio: Which live chat widget is right for you?

What is Olark?

What is Tidio?

Haven’t found what you’re looking for?

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