Those little tools on websites that nudge you to chat with an agent? Those are live chat widgets!
It’s all about improved and personalised customer support with today’s live chat solutions.
Live chat widgets not only let companies provide conversational customer support, they also assist in lead generation and greater webpage engagement. For example, if a user finds a product or service they’re interested in, they can use live chat to ask any questions they may have. Remember: If live chat isn’t available, a user is much more likely to leave your website!
Here are a few other live chat benefits:
Increase completed checkouts by letting potential buyers go to their carts with confidence:
- For example: Product enquiry live chat widget
Increase ecommerce engagement by giving customers power over their shipping options:
- For example: Track your order live chat widget
Transition successfully in your onboarding checklist from customer welcome to customer retention:
- For example: Onboarding checklist live chat widget
Above are only a few ways you can wield the power of today’s live chat widgets. In that spirit, in this blog we'll explore differences between popular online providers Olark and Giosg to help you decide which is a better solution for you!
Getting started, Olark and Giosg both offer no-code live chat builders that make building and customising live chat widgets easy, even if you're not a coding expert. And the best part? Both platforms provide a range of live chat widgets to experiment with.
What is Olark?
Olark is a popular live chat provider with attractive chatbot options that are fully customisable. With a chatbot copilot to support their live chat, they have all in all a strong 365 lead generation offering. Something we liked about Olark that stood out was how serious they take chat security and data integrity, which is more important today than ever before.
Given Olark’s popular referral programme, we recommend having a look if partnering makes sense for your business while looking at their product and service suite.
What is Giosg?
Giosg is an A-Z live chat platform based in Finland whose sellings points include a conversational approach to customer interaction and integration flexibility. Being big on data security (a staple of Finnish companies in the space!), Giosg enjoys favourable user reviews from its 1K+ customer base across the globe.
More with less is this SaaS outfit’s motto and with competitive pricing as well as open contract terms, it’s hard to argue not to give Giosg a look and see if their suite of live chat, chatbots, and AI-interactive content meets your brand and business needs.
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