Have you seen those little webpage tools that nudge you to chat? That’s a live chat widget!
Live chat widgets are proving revenue-creating tools for companies, providing personalised customer support across channels but nowhere more than on company websites. Live chat widgets help web visitors with real-time questions about products and services.
These widgets not only help companies provide good customer support, but they also assist in lead generation and website engagement. For example, if a user finds a product they’re interested in and has a question about it, they can use live chat to ask. If live chat isn’t available, that user is much more likely to leave the website.
Here are a few other live chat benefits:
Quality customer support through live chat widgets leads to more leads:
- For example: Automotive live chat widget
Answer customer queries when interest is highest via live chat:
- For example: Live chat widget for real estate
Memorable customer support helps you stand out in your space:
- For example: Best live chat widget for banks
These are some real-world examples of what you can do with live chat if you find the right provider. In this article, we'll explore the popular onlineproviders LiveChat and Tawk.to to help you decide which live chat provider is right for you.
Both LiveChat and Tawk.to offer no-code live chat builders that make building and customising live chat widgets easy, even if you're not a coding expert. And the best part? Both platforms provide a range of live chat widgets to experiment with.
What is LiveChat?
LiveChat is literally live chat! Founded back in 2002, LiveChat is a veteran of the space. Their most impressive feature is its built-in comprehensive analytics to keep track of team performance.
With LiveChat’s comprehensive analytics, you can analyse chat volume, average chat duration, and how quickly your agents respond. With their real-time analytics capability, you can monitor agent performance in real time.
You can also connect all your favourite messaging apps to LiveChat for an all-in-one messaging platform. You can connect LiveChat with email, Apple Business Chat, SMS, website live chat widgets, Facebook Messenger, Salesforce, Shopify, HubSpot, and more.
What is Tawk.to?
Tawk.to is probably the most commonly used live chat widget on the market. Why? Because Tawk.to is completely free. And that’s their biggest selling point.
Let’s look at the main features of Tawk.to. The most attractive feature is the fact they not only provide a live chat widget, but they also give you agents to handle your customer enquiries. This costs $1 per hour and all you have to do is provide the necessary information about your business so Tawk.to agents can take care of the customer communication for you.
With Tawk.to’s real-time analytics feature, you can see which pages your visitors are on in real time, what they’re searching for, and then how often they visit your website.
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