Those little widgets on websites that encourage chat interaction with an agent? Yeah, those are called live chat widgets!
Live chat widgets are fast becoming trusted website additions in providing quality customer support. Live chat widgets help web visitors clarify questions about products and services.
Live chat widgets not only help companies provide good customer support, but they also assist in lead generation and website engagement! For example, if a user finds a product or service they’re interested in and has a question about that offering, they can use live chat to ask that question. If live chat isn’t available, that user is much likelier to leave the website!
Some live chat benefits:
Excite users with real-time interaction and support.
- For example: Increase user engagement live chat widget
Increase onboarding success.
- For example: New customer onboarding live chat widget
Offer solutions as issues happen to maintain customer happiness.
- For example: Technical assistance live chat widget
In this blog post, we'll talk popular online providersLiveChat and Olark to help you decide which live chat provider is right for you.
Both LiveChat and Olark offer no-code live chat builders that make building and customising live chat widgets easy, even if you're not a coding expert. And the best part? Both platforms provide a range of live chat widgets to experiment with.
What is LiveChat?
LiveChat is literally live chat! Founded back in 2002, LiveChat is a veteran of the space. Their most impressive feature is its built-in comprehensive analytics to keep track of team performance.
With LiveChat’s comprehensive analytics, you can analyse chat volume, average chat duration, and how quickly your agents respond. With their real-time analytics capability, you can monitor agent performance in real time.
You can also connect all your favourite messaging apps to LiveChat for an all-in-one messaging platform. You can connect LiveChat with email, Apple Business Chat, SMS, website live chat widgets, Facebook Messenger, Salesforce, Shopify, HubSpot, and more.
What is Olark?
Olark is a popular live chat provider with attractive chatbot options that are fully customisable. With a chatbot copilot to support their live chat, they have all in all a strong 365 lead generation offering. Something we liked about Olark that stood out was how serious they take chat security and data integrity, which is more important today than ever before.
Given Olark’s popular referral programme, we recommend having a look if partnering makes sense for your business while looking at their product and service suite.