LiveChat vs. Giosg: Which live chat widget is right for you?

Those little tools on websites that nudge you to chat with an agent? Those are live chat widgets!

It’s all about improved and personalised customer support with today’s live chat solutions.

Live chat widgets not only let companies provide conversational customer support, they also assist in lead generation and greater webpage engagement. For example, if a user finds a product or service they’re interested in, they can use live chat to ask any questions they may have. Remember: If live chat isn’t available, a user is much more likely to leave your website!

Here are a few other live chat benefits:

Increase completed checkouts by letting potential buyers go to their carts with confidence:

For example: Product enquiry live chat widget

Increase ecommerce engagement by giving customers power over their shipping options:

For example: Track your order live chat widget

Transition successfully in your onboarding checklist from customer welcome to customer retention:

For example: Onboarding checklist live chat widget

Above are only a few ways you can wield the power of today’s live chat widgets. In that spirit, in this blog we'll explore differences between popular online providers LiveChat and Giosg to help you decide which is a better solution for you!

Getting started, LiveChat and Giosg both offer no-code live chat builders that make building and customising live chat widgets easy, even if you're not a coding expert. And the best part? Both platforms provide a range of live chat widgets to experiment with.

What is LiveChat?

LiveChat is literally live chat! Founded back in 2002, LiveChat is a veteran of the space. Their most impressive feature is its built-in comprehensive analytics to keep track of team performance.

With LiveChat’s comprehensive integrations and analytics, you can analyse chat volume, average chat duration, and how quickly your agents respond across channels. With their real-time analytics capability, you can also monitor agent performance in real time.

What is Giosg?

Giosg is an A-Z live chat platform based in Finland whose sellings points include a conversational approach to customer interaction and integration flexibility. Being big on data security (a staple of Finnish companies in the space!), Giosg enjoys favourable user reviews from its 1K+ customer base across the globe.

More with less is this SaaS outfit’s motto and with competitive pricing as well as open contract terms, it’s hard to argue not to give Giosg a look and see if their suite of live chat, chatbots, and AI-interactive content meets your brand and business needs.

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	LiveChat	Giosg
Additional features	Connect LiveChat across multiple channels. Have as many customised chat widgets on different websites as you need and all managed from a single LiveChat account. Send personalised greetings based on time on a site, customer location, and visited pages. See what your customers are typing before they click send. Group agents based on department and automatically assign chats to the right agent. Use detailed reports to see your customer service goals and easily track progress. Integrate with your favourite marketing tool or CRM. Customise the live chat widget to fit your website style, themes, colours, and more.	Flexibly-priced packages with custom quotes plus contract terms to ensure any size business can successfully employ Giosg tools. Good data encryption and shopping cart integrations for ecommerce space. 30+ ways to reach your target audience.
Free trial period	14-day free trial available.	-
Free version	-	-
Pricing	$20 per seat per month starting.	Embraces flexible quoting philosophy depending on your needs.
Integrations	200+ integrations available with your favourite messaging platforms, CRMs, and marketing tools.	Numerous integrations available to include custom integrations.
Reporting and analytics	Comprehensive statistics and analytics available to monitor agent performance.	Usage reporting available with real-time chat and customer interaction statistics.
Reviews and ratings	Has a 4.6 ⭐rating from 1,517 reviews on Capterra. Has a 4.5 ⭐rating from 744 reviews on G2.	Has a 4.5 ⭐rating from 44 reviews on Capterra. Has a 4.5 ⭐rating from 8 reviews on G2.
Customer support	24/7 customer support available for every user.	Omnichannel customer support available.
Best suited for	Any business model with its different pricing plans and use cases.	Small to medium-sized businesses looking to affordably bolster customer support.

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Haven’t found what you’re looking for?

If you feel like LiveChat and Giosg don't quite meet your needs, try Serviceform's free Live chat widget ! With Serviceform, building a live chat widget for your website is easy and takes less than 5 minutes. Serviceform’s no-code live chat builder is uniquely suited for all use cases and comes supported with 500+ use-case templates for you to draw inspiration from.

If your company has many departments with a big team of support agents, Serviceform Live chat widget offers a powerful structure for big teams. This includes: Thousands of Live chat agents, multiple different Live chat groups, multiple structures of agents, multiple Live chat teams under one parent account, direct Live chats from different websites to one parent account, and performance tracking across individual, group, and team levels

You can create a hybrid Live chat widget with Chatbot to automatically answer frequently asked questions. And you can set your company working hours or turn off Serviceform’s Live chat option when agents are away, continuing around-the-clock customer support by interacting with web visitors through our conversational Chatbot.

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More about Serviceform Live chat
Additional features	Improve customer support quickly with no-code, real-time chat interaction. Enjoy appointment booking options with calendar and payment options inside the widget. Automate redundant live chat customer Q&A with our smart Chatbot. Easily have agents join a chat to answer complex questions. Let our Chatbots take over outside working hours. Work seamlessly with Serviceform’s Social inbox to centrally manage chats across your website, WhatsApp, and social media. Automatically send customer details to your CRM as a lead. Benefit from insightful website analytics and live chat lead collection. Need more than our Live chat? Also create Smart popups, Floating bars, Dynamic forms, and 5 different Chatbots types like our trending Full-page chatbot – all on one platform! Take advantage of our free template library with 500+ templates.
Free version	The free version of Serviceform Live chat comes with customer support-strengthening features like basic statistics tracking and real-time lead routing.
Pricing	Enjoy flexible pricing with Serviceform that meets your needs depending on how many live chat users, live chat teams, and user structures you want to have.
Integrations	Seamlessly integrate your Live chat with 1000s of websites and ecommerce platforms. Check out our integrations library to learn more.
Analytics	No more third-party analytics tools because Serviceform's platform features built-in website analytics plus tool statistics. You'll never again need another tool for tracking data!
Who should use Serviceform	We offer a versatile product suite for professionals of technical and nontechnical backgrounds. With our fully brandable and easy-to-use Live chat, literally anyone can benefit from live chat optionality and quickly.

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LiveChat vs. Giosg: Which live chat widget is right for you?

What is LiveChat?

What is Giosg?

Haven’t found what you’re looking for?

Try the tools we created for your website.