LiveChat vs. Crisp: Which live chat widget is right for you?

Those little tools on websites that nudge you to chat with an agent? Those are live chat widgets!

It’s all about personalised customer support with today’s live chat solutions. Those unbranded, colourless chat windows – not to forget the coldly generic ‘Hello!’– that come to mind just aren’t accurate anymore. It’s mission critical for your business that you ensure your live chat is memorably branded, then both relevantly contextualised and creatively conversational.

Live chat widgets not only let companies provide real-time, right-now customer support, they’re also competitive lead generators and webpage engagement drivers!

Here are a few other live chat benefits:

Build service authority and word-of-mouth by being the quickest chat provider:

For example: Free online counselling chat 24/7 widget

Recruit smarter so HR can focus on more complex policy and internal matters:

For example: HR assistant live chat widget

Earn more sales by driving shopper confidence:

For example: Ecommerce customer support live chat widget

These are some real-world use cases of what you can do with today’s live chat widgets. In this quick read, we'll compare for you popular onlineproviders LiveChat and Crisp to see how they differ.

Both LiveChat and Crisp offer no-code live chat builders that make building and customising live chat widgets easy, even if you're not a coding expert. And the best part? Both platforms provide a range of live chat widgets to try out.

What is LiveChat?

LiveChat is literally live chat! Founded back in 2002, LiveChat is a veteran of the space. Their most impressive feature is its built-in comprehensive analytics to keep track of team performance.

With LiveChat’s comprehensive analytics, you can analyse chat volume, average chat duration, and how quickly your agents respond. With their real-time analytics capability, you can monitor agent performance in real time.

You can also connect all your favourite messaging apps to LiveChat for an all-in-one messaging platform. You can connect LiveChat with email, Apple Business Chat, SMS, website live chat widgets, Facebook Messenger, Salesforce, Shopify, HubSpot, and more.

What is Crisp?

France’s Crisp is a complete business messaging platform letting teams work together smarter while helping organise customer conversations, data, and knowledge. The company’s customer base is large, being active on some 400K+ websites.

Something nice about Crisp that not all competitors mention is their focus on delivering customer satisfaction and customer happiness. Many users also report that Crisp provides very good value for money, meaning you get the trifecta of good tools, analytics, and (actually friendly!) support for what you pay.

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	LiveChat	Crisp
Additional features	Connect LiveChat across multiple channels. Have as many customised chat widgets on different websites as you need and all managed from a single LiveChat account. Send personalised greetings based on time on a site, customer location, and visited pages. See what your customers are typing before they click send. Group agents based on department and automatically assign chats to the right agent. Use detailed reports to see your customer service goals and easily track progress. Integrate with your favourite marketing tool or CRM. Customise the live chat widget to fit your website style, themes, colours, and more.	User interface designed for quick onboarding. Auto-translate uniquely available. Fairly priced with countless plugins and customisation. Famously friendly, helpful user support with built-in helpdesk.
Free trial period	14-day free trial available.	Yes.
Free version	-	Yes.
Pricing	$20 per seat per month starting.	Approx. $27 per seat per month for pro package (or 4 seats).
Integrations	200+ integrations available with your favourite messaging platforms, CRMs, and marketing tools.	12+ channels come integration-ready to help centralise customer support.
Reporting and analytics	Comprehensive statistics and analytics available to monitor agent performance.	Available in higher service package.
Reviews and ratings	Has a 4.6 ⭐rating from 1,517 reviews on Capterra. Has a 4.5 ⭐rating from 744 reviews on G2.	Has a 4.4 ⭐rating from 77 reviews on Capterra. Has a 4.6 ⭐rating from 107 reviews on G2.
Customer support	24/7 customer support available for every user.	Active help centre and developer hub available.
Best suited for	Any business model with its different pricing plans and use cases.	Freelancers and startups to medium-sized businesses looking to affordably centralise customer support.

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Haven’t found what you’re looking for?

If you feel like LiveChat and Crisp don't quite meet your needs, try Serviceform's free Live chat widget ! With Serviceform, building a live chat widget for your website is easy and takes less than 5 minutes. Serviceform’s no-code live chat builder is uniquely suited for all use cases and comes supported with 500+ use-case templates for you to draw inspiration from.

If your company has many departments with a big team of support agents, Serviceform Live chat widget offers a powerful structure for big teams. This includes: Thousands of Live chat agents, multiple different Live chat groups, multiple structures of agents, multiple Live chat teams under one parent account, direct Live chats from different websites to one parent account, and performance tracking across individual, group, and team levels

You can create a hybrid Live chat widget with Chatbot to automatically answer frequently asked questions. And you can set your company working hours or turn off Serviceform’s Live chat option when agents are away, continuing around.

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More about Serviceform Live chat
Additional features	Improve customer support quickly with no-code, real-time chat interaction. Enjoy appointment booking options with calendar and payment options inside the widget. Automate redundant live chat customer Q&A with our smart Chatbot. Easily have agents join a chat to answer complex questions. Let our Chatbots take over outside working hours. Work seamlessly with Serviceform’s Social inbox to centrally manage chats across your website, WhatsApp, and social media. Automatically send customer details to your CRM as a lead. Benefit from insightful website analytics and live chat lead collection. Need more than our Live chat? Also create Smart popups, Floating bars, Dynamic forms, and 5 different Chatbots types like our trending Full-page chatbot – all on one platform! Take advantage of our free template library with 500+ templates.
Free version	The free version of Serviceform Live chat comes with customer support-strengthening features like basic statistics tracking and real-time lead routing.
Pricing	Enjoy flexible pricing with Serviceform that meets your needs depending on how many live chat users, live chat teams, and user structures you want to have.
Integrations	Seamlessly integrate your Live chat with 1000s of websites and ecommerce platforms. Check out our integrations library to learn more.
Analytics	No more third-party analytics tools because Serviceform's platform features built-in website analytics plus tool statistics. You'll never again need another tool for tracking data!
Who should use Serviceform	We offer a versatile product suite for professionals of technical and nontechnical backgrounds. With our fully brandable and easy-to-use Live chat, literally anyone can benefit from live chat optionality and quickly.

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LiveChat vs. Crisp: Which live chat widget is right for you?

What is LiveChat?

What is Crisp?

Haven’t found what you’re looking for?

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