Today’s live chat widgets are proving bottom line-impacting tools for companies to provide quality customer support. Live chat widgets help web visitors with questions they have about products and services.
If you’re unsure what a live chat widget is, it’s that animated webpage tool (usually in the corner of your favourite websites) urging you to chat.
Live chat widgets not only help companies provide superior customer support, they also assist in lead generation and website engagement. For example, if a user finds a product or service they’re interested in and has some questions about that offering, they can use live chat to ask that question. If live chat isn’t available, that user is much more likely to leave the website.
Some other live chat benefits:
Generate more leads by accelerating appointment making:
- For example: Travel agency bookings management live chat widget
Provide high quality customer support:
- For example: Best customer support live chat widget
Increase website engagement by leveraging visitor interest in real time:
- For example: Best real estate listing live chat widget
These are some real-world examples of what you can do with live chat – once you find the right provider! In this article, we'll dive into popular online providers Crisp and Tidio to help you decide which live chat provider better meets your needs.
Both Crisp and Tidio offer no-code live chat builders that make building and customising live chat widgets easy, even if you're not a coding expert. And the best part? Both platforms provide a range of live chat widgets to experiment with.
What is Crisp?
France’s Crisp is a complete business messaging platform letting teams work together smarter while helping organise customer conversations, data, and knowledge. The company’s customer base is large, being active on some 400K+ websites.
Something nice about Crisp that not all competitors mention is their focus on delivering customer satisfaction and customer happiness. Many users also report that Crisp provides very good value for money, meaning you get the trifecta of good tools, analytics, and (actually friendly!) support for what you pay.
What is Tidio?
Tidio is an all-in-one customer service platform that also touts increased sales. In addition to 24/7 live chat solutions, they also have AI-powered chatbots filling out their all-day, everyday product suite.
Currently in use on 300K+ websites worldwide, Tidio has proven a popular choice for live chat widgets with a good customer service record, too.
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