With 2 billion active monthly users and a mind-boggling 100 billion(!) messages exchanged every day, WhatsApp's userbase is something of a marketing and lead generation treasure trove.
The most valuable treasure though? That’s the chatbots companies are using to reach out to these 2 billion WhatsApp users. And it’s time you did the same.
Whether it's responding to redundant FAQs or providing anytime, anywhere assistance, WhatsApp chatbots are humanising business communication in a way that’s definitely pro-consumer. Other benefits:
- 24/7 conversational customer service
- Customer-facing branding opportunity
- Newer customer happiness avenues
So how exactly do you implement a WhatsApp chatbot? In this blog post, we're looking at exactly that with popular options Chatmize and Engati.
The great news for professionals of technical and nontechnical backgrounds is both Chatimize and Engati offer no-code chatbot builders. Both platforms also have their own strengths and that’s our focus here. So let’s get started!
What is Chatimize?
Chatimize is unique in its chatbot training and optimisation efforts. Chatimize founder, Joren Wouters, is something of a dialogue expert when it comes to chatbots as well as in a very short time building out advanced FAQs, for example, that virtually overnight show an increase in lead counts.
Where some businesses will want to contact Chatimize for a consulting quote, others might be interested in learning how to do all this themselves. To that end, Chatimize offers 4 courses in both English and Dutch – like Lead Generation Systems and Mastering Instagram DM Automation – that act as a handoff from him to businesses struggling on how to get the same big results other companies are with chatbots.
What is Engati?
A live chat-chatbot hybrid in the SaaS space, USA’s Engati has great product suite language options for their worldwide customer base as well as an open-minded pricing philosophy. Their AI-powered chatbots were actually 2021 SIIA CODiE winners for their clever use of NLP technology (or natural language processing) in their tools.
Something we like about Engati is their pro-consumer way of doing business. From open contracts to transparent DIY options, they’re a company that remembers how they got where they are: the customers. With a CSM dedicated to each customer and developer hub plus tutorials and even a tool glossary, Engati is a great choice of chatbot provider if you’re wanting to build your own bots and learn something while doing it.
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