With 2 billion active monthly users and a mind-boggling 100 billion(!) messages exchanged every day, drawing on WhatsApp's massive userbase is proving the business goal of business today.
In fact, WhatsApp chatbots are effectively growing businesses and raising the stakes on what support today’s customers expect from their favourite companies.
Whether it's responding to redundant FAQs or providing real-time assistance, WhatsApp chatbots are helping lift business communication standards in a way that’s pro-consumer and pro-company. Here are some ways WhatsApp chatbots work for you:
- Always-on, conversational customer service
- Customer-facing branding opportunity
- Newer customer happiness avenues
So how exactly do you implement a WhatsApp chatbot? Smart question! In this blog post, we're looking at exactly that with popular options Chatfuel and WotNot.
The great news for professionals of technical and nontechnical backgrounds is both Chatfuel and WotNot offer no-code chatbot builders. Both platforms also have their own strengths and that’s our focus here. So let’s get started!
What is Chatfuel?
Global platform Chatfuel offers AI-powered as well as rule-based chatbots for 24/7 WhatsApp support. Having built a presence on Facebook and Instagram, Chatfuel’s mission remains ‘cheetah-speed’ growth through increased sales and support. With a revenue-sharing partner programme now in place, there’s even more incentive to check out this popular chatbot provider.
Users of Chatfuel rave how easy it is to switch between actual chatbot building and then flow (dialogue) creation. Their responsive UI is also a plus when constantly switching back and forth during the backend building process! Chatfuel offers automated marketing solutions too so expect some nice extras with any WhatsApp chatbot from Chatfuel.
What is WotNot?
Another no-code juggernaut in the chatbot space, WotNot is a popular chatbot provider (and more!) that’s active in industries as diverse as real estate and retail to ecommerce, fintech, and healthcare. Their solutions are famously scalable so whether you’re a startup or an enterprise, WotNot’s tools can help meet your sales, support, and marketing goals.
With white-label options and a staunchly transparent pricing model, WotNot actually live up to being a platform for the people in addition to a so-called ‘Drift alternative’.
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