WhatsApp chatbots are actually growing businesses and raising the stakes on what today’s customers expect for their customer communication and customer support.
With 2 billion active monthly users and a mind-boggling 100 billion(!) messages exchanged every day, drawing on WhatsApp's massive userbase should be a business goal of every company.
Whether it's responding to redundant FAQs or providing real-time assistance, WhatsApp chatbots are helping buoy business communication standards in a way that’s pro-consumer and pro-company. Here are some ways WhatsApp chatbots work for you:
- Always-on customer service
- Truly conversational interactions
- Customer-facing branding opportunity
- Vigilant customer happiness tools
So how exactly do you implement a WhatsApp chatbot? Great question! In this blog post, we're tackling exactly that with popular options Chatfuel and Chatimize.
The great news for professionals of technical and nontechnical backgrounds is both Chatfuel and Chatimize offer no-code chatbot capabilities. Both platforms also have their own strengths and that’s what we’ll briefly run down here.
What is Chatfuel?
Global platform Chatfuel offers AI-powered as well as rule-based chatbots for 24/7 WhatsApp support. Having built a presence on Facebook and Instagram, Chatfuel’s mission remains ‘cheetah-speed’ growth through increased sales and support. With a revenue-sharing partner programme now in place, there’s even more incentive to check out this popular chatbot provider.
Users of Chatfuel rave how easy it is to switch between actual chatbot building and then flow (dialogue) creation. Their responsive UI is also a plus when constantly switching back and forth during the backend building process! Chatfuel offers automated marketing solutions too so expect some nice extras with any WhatsApp chatbot from Chatfuel.
What is Chatimize?
Chatimize is unique in its chatbot training and optimisation efforts. Chatimize founder, Joren Wouters, is something of a dialogue expert when it comes to chatbots as well as in a very short time building out advanced FAQs, for example, that virtually overnight show an increase in lead counts.
Where some businesses will want to contact Chatimize for a consulting quote, others might be interested in learning how to do all this themselves. To that end, Chatimize offers 4 courses in both English and Dutch – like Lead Generation Systems and Mastering Instagram DM Automation – that act as a handoff from him to businesses struggling on how to get the same big results other companies are with chatbots.
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