Cookies
Get an insight about Serviceform's Cookies.
Cookies usage
At Serviceform we use the following cookies to ensure the best experience for all our clients:
| Cookie name | Purpose | Default duration | Category | Description |
|---|---|---|---|---|
| sf-pxs | Unique identifier of customers session. | 14 days | Statistics / Functional | Collects statistics on the visitor’s visits to the website, such as the number of visits, average time spent on the website, and what pages have been read. |
| sf-popup-time | A time record at which a popup was displayed. | 1 hour | Functional | Has a record of the time at which a pop-up was shown the last time |
| sf-referrer | To track the source website. | 1 day* | Functional | This cookie is utilized to allow the Serviceform tools to know which initial domain linked you to our website. |
| sf-session | Chat specific unique identifier | 1 day* | Functional | This cookie is utilized to allow you to continue your chatbot or live chat discussion when you return to the website. |
| sf-livechat-session | Live chat specific identifier | 2 hours* | Functional | This cookie is utilised to allow you to continue your live chat discussion from page to page. |
Finnish translation:
| Eväste | Käyttötarkoitus | Voimassaolo | Ryhmä | Kuvaus |
|---|---|---|---|---|
| sfpxs | Asiakkaan istunnon yksilöllinen tunniste. | 14 päivää | Statistiikka / Toiminalliset | Kerää tilastoja vierailijan käynneistä verkkosivustolla, kuten käyntien määrä, keskimääräinen sivustolla vietetty aika ja luetut sivut. |
| sf-popup-time | Aikaleima, jolloin ponnahdusikkuna näytettiin. | 1 tunti | Toiminnalliset | Tallentaa ajan, jolloin ponnahdusikkuna näytettiin viimeksi. |
| sf-referrer | Lähdesivuston seuraamiseen. | 1 päivä* | Toiminnalliset | Tätä evästettä käytetään, jotta Serviceform-työkalut tietävät, mikä alkuperäinen verkkotunnus ohjasi sinut verkkosivustollemme. |
| sf-session | Keskustelukohtainen yksilöllinen tunniste. | 1 päivä* | Toiminnalliset | Tätä evästettä käytetään, jotta voit jatkaa chatbot- tai livechat-keskustelua, kun palaat verkkosivustolle. |
| sf-livechat-session | Livechat-kohtainen tunniste. | 2 tuntia* | Toiminnalliset | Tätä evästettä käytetään, jotta voit jatkaa livechat-keskustelua sivulta toiselle. |
The information contained in this article is provided for informational purposes only, and should not be construed as legal advice on any subject matter. You should not act or refrain from acting on the basis of any content included in this site without seeking legal or other professional advice.
Depending on the use of the customer, statistics can be turned off for Functional only use cases.
These values can be configured to be different from the Serviceform user interface.
Note: Serviceform can also be used completely cookie-free on request.
These cookies should be added to your existing cookies list. Serviceform should be added as a third-party provider in your Privacy Policy.
Here are some templates you can use:
Necessary cookies:
- Serviceform
- Functional cookies
- Google Analytics
We use the necessary cookies to ensure that our website works properly. Cookies enable basic functions such as online shopping, self-service, and chat with our customer service. Our website will not function properly without these cookies, so their use cannot be denied if you wish to use our website.
Serviceform tools provide visitors to our website with a chat platform that allows visitors to chat with our customer service.
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