Serviceform Release Notes

Looking for what our development team has been up to all these days?
All the improvements and updates they do will show up here. Hopefully.

Oct 2022
Release 22.10
New features
  • Live chat notifications improved
  • Chatbot: Flowmap V1
  • Serviceform Workflows UI
  • Flex access control feature
  • Flex relations fields
  • New Multi-search event type in Ourly
Bug fixes and improvements
  • Social inbox: Multiple bug fixes
  • Live chat notification improvements:
         - Blinking notification in the tab for new conversations (Stops when you click on the tab)
         - Reminder banner in the dashboard when it detects inactivity
         - Added a second notification if no one answers within 15 secs
         - Notification sound from a chat moved to you is added.
         - Notification sound from a chat moved to your team is added.
         - Improvements to looping sound feature
  • Ourly: Added location dropdown to events to select location as Meets, Teams or Other(Other = No meeting link)
  • Team member invitation - Added dropdowns to select “Team” and “Role” when inviting users
  • Hamaad fixed his bicycle tyre patch himself.
Coming soon
  • Mobile App update
  • Flex Internal release
  • Email signature builder

Sep 2022
Release 22.9
New features
  • Flex: Realtime workspaces
  • Ourly: Added WFH support for Outlook calendars
  • Mobile app improvements
  • Flex: Import/export
Bug fixes and improvements
  • Improved DIY blocks with redirects to help pages and billing pages
  • Ourly bug fixes and improvements
  • Cookie controller optimisations
  • Benjamin is in Hungary
  • Social inbox chat data improvements
Coming soon
  • Flex: Improved access controls
  • Improved Live chat notifications
  • Mobile App new version

Aug 2022
Release 22.8
New features
  • Cookie controller preview released
  • Ourly: Select calendar feature is live
  • Flex: Field collections and grouping added
Bug fixes and improvements
  • Social inbox UI improvements
  • New and improved flow statistics UI
  • Best CTO in Serviceform went on vacation
  • Improvements to lead export function
  • Ourly industry templates (Automotive, Educations and Sales)
Coming soon
  • Mobile app improvements
  • Flex improvements

July 2022
Release 22.7
New features
  • Flex: Email sync is now live
  • Ourly: Round robin feature is live
  • Chatbot: FLOWMAP™ feature released
  • Flow statistics table released - Easily copy & paste /export your stats to excel
Bug fixes and improvements
  • Statistics API - data re-structured to provide more details
  • Flex: New and improved comment box with user tagging enabled
  • Ourly: statistics improvements
  • Free email signature creator improvements
  • Valery made margaritas
Coming soon
  • Improved Social Inbox Statistics
  • Email campaign builder

June 2022
Release 22.6
New features
  • Ourly launched
  • API for statistics: Customers can pull all their statistics from Serviceform.
  • New billing page for DIY customers
  • Free email signature builder
  • Carousel question type V1 is live in the chat builder
Bug fixes and improvements
  • Ourly: Team statistics improved
  • Ourly: Calendar sync improved
  • Our senior engineer Vanitha killed a ton of bugs
  • Flex: Add multiple assignees to one item
  • Flex: Overall improvements
Coming soon
  • Improved Social Inbox Statistics
May 2022
Release 22.5
New features
  • New DIY onboarding process
  • Ourly - Calendar statistics (Number of views, interactions and bookings)
Bug fixes and improvements
  • Ourly - Webhook support
  • Ourly - Builder is much cleaner and easier to use
  • Flex CRM improvements
  • Added reviews and review comments to Social Inbox
  • Social inbox improvements
  • Benjamin went to a dog show
Coming soon
  • Free email signature builder
  • Carousel builder
April 2022
Release 22.4
New features
  • You can now receive leads as an SMS
Bug fixes and improvements
  • Social inbox search filter improved
  • Social inbox - Facebook comments and comment replies
  • Ourly meeting scheduler - CSS box added for advance customization
  • Ourly meeting scheduler - Copy calendar templates from master user
  • Ourly meeting scheduler - Overall improvements
  • CRM internally released. Now available for the entire Serviceform team! 
  • Chatbot preview background image uploader has a free hand cropper now
  • Added button to remove uploaded logo’s, avatar’s and other images.
Coming soon
  • Carousel question type in the DIY chatbot builder

March 2022
Release 22.3
  • Web hook fields now support two web hooks. (Chatbots and forms)
  • Added timezone dropdown for the Calendar
  • Social inbox: Now you can upload and send files to your Facebook messenger conversations
  • Added an "Install tool" button to all tool builders to easily publish the tools
  • Improved and cleaned the statistics breakdown UI
February 2022
Release 22.2
  • Added option to add custom live chat notification sounds
  • You can also loop the live chat notification sound until an agent join
  • Hide live chat text area in the chatbot based on agent availability
  • Chatbot builder: Email subject field now support tags (e.g #question2, #token4 etc)
  • Chatbot builder: Button to disable the options in the popup on mobile
  • Chatbot builder: added option to hide the popup of the chatbot if it’s closed once (Will be hidden for 12 hrs)
January 2022
Release 22.1
  • Fixed issues with application not allowing multiple images and uploads
  • Live chats and bot discussions can now be sent as email copies
  • Insights speed improvements and caching
September 2021
Release 21.9
  • Major changes - moved serviceform.com to under app.serviceform.com for scalability
  • Note: This might cause some issues with custom integrations and our team is working hard to prevent this from happening
  • New forward facing website is released
  • Our helpdesk is released at docs.serviceform.com
August 2021
Release 21.8
  • Fixed issues with livechat notification sounds
  • Fixed issues with livechat scrolling
  • Improved livechat search
  • Added custom JS functionalityt for forms
  • Prevented new users from releasing forms before approval - due to phishing

Look what we can do for you

Find more about our other products we offer.

Live chat
Allow your customers to chat live with you on your website. Invite your team to join you and grab the app!
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Social inbox
Save a lot of time by answering all channels at one place. This true omnichannel communicator will make customer support smooth.
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Chatbot
Make it as easy as possible for your customers to contact you at any time at any section of our website.
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Leadbar
Create shoutouts and announcements to your website visitors, gather newsletter signups and a lot more with our flexible leadbars.
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Smart popups
Popups are annoying. But only if done wrong. Show messages to your customer at the right time.

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Forms
Create dynamic forms for quizzes, booking forms, appointment booking forms and a lot more.

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Insights
Don't know what your website visitors are doing? Install our cookieless tracking tool to know more.
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GDPR Cookie controller
Managing consent is time consuming. Let us take care it for you with a plug-and-play tool.
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CRM & Campaigns
(Coming soon)
Send campaigns to customers from your CRM. Use your favourite channel; Email, SMS or social media.
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