Education

How Totcity got a 317% increase in website booking

I love that with Serviceform, no problem was too big or small for them to help me. I've gotten over 1800 bookings in the last 5 months! - Louise Benning, Owner at Totcity.
40
%
Hours saved per month with online bookings
317
%
More bookings (+3200 bookings through Serviceform)
90
%
Customers paid before their event

Saving time

Welcome to Totcity – Andover’s new family-friendly play café, with a scaled-down street designed to inspire young children to explore and pretend to their hearts’ content.

Totcity was using a different calendar provider which was hard to use and required much work.

“Every time I received a booking, I had to go into the calendar and manually update the numbers of kids and adults I could accommodate per session. Serviceform helped me organise my booking process and limit the number of children and adults I can have at my play centre each day." Louise said.

Unlimited bookings, no commissions

"I looked at many booking system providers before finding Serviceform. They all charged fees for the number of bookings that a business took. This did not work for my business." Louise said.

She continues, "Serviceform on the other hand is very flexible and charges a monthly flat fee and allows me to take unlimited bookings. This is great as it allows me room to grow."

Professional look brings more online customers

Before Serviceform, Totcity had a confusing system that was hard for the parents to use. After taking up Serviceform, Totcity saw their booking numbers rise.

“Serviceform helped me create a professional look for my booking form. This really helped parents trust, and book online.” Louise said.

How does it work?

  1. Serviceform creates a tailor-made booking form to suit your play centre and places it on your website & social media
  2. Your customers can book online and can choose to pay a deposit or full amount
  3. You and your customer are notified of their booking with an email and SMS
  4. You can manage your customers history and reports through Serviceform

Hanna Aarnio
Website conversion expert
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